Utilized Microsoft Dynamics 365 (CRM)
Contributed to streamlining support processes
Strengthened operational efficiency
Cultivated a customer-first environment to enhance
service quality
Improved service delivery to customers
Proven ability to build and lead high-performing teams
Provided leadership and guidance to supervisory staff to
ensure effective team management
Directed daily operations for a team of 50 employees
Oversaw payroll processing for supervisory staff and
direct reports